Returns & Exchanges
Cozy by Design
Your satisfaction is our priority. If you're not completely happy with your ByCozi slippers, we're here to help make it right.
30-Day Return Policy
We offer a 30-day return policy from the date of delivery. If you're not satisfied with your purchase, you can return it for a full refund or exchange.
Return Conditions
To be eligible for a return, items must:
- Be unworn and in original condition
- Include all original packaging and tags
- Be returned within 30 days of delivery
- Not show signs of wear or damage
How to Return
Step 1: Contact us at info@bycozi.com with your order number
Step 2: We'll provide you with return instructions and a return label
Step 3: Pack your item securely in its original packaging
Step 4: Ship the item back using the provided label
Exchanges
Need a different size? We're happy to exchange your slippers. Contact us at info@bycozi.com to arrange an exchange.
Refund Processing
Once we receive your return, we'll inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Return Shipping
Free Returns: We provide free return shipping within the EU for all eligible returns.
Have questions about returns or exchanges? Contact us at ino@bycozi.com - we're here to help!