Frequently Asked Questions

Cozy by Design

Have questions about ByCozi slippers? Find answers to our most commonly asked questions below.

What materials are ByCozi slippers made from?

Our slippers are crafted with premium materials including soft plush lining, high-quality suede or fabric uppers, and durable anti-slip rubber soles. Every material is carefully selected for comfort, durability, and quality.

How do I choose the right size?

Please refer to our Size Guide page for detailed measurements. ByCozi slippers should fit snugly at first and will naturally mold to your feet over time. If you're between sizes, we recommend sizing up.

Can I wear ByCozi slippers outside?

Yes! Our slippers feature durable anti-slip rubber soles that are suitable for both indoor and outdoor use. They're perfect for quick trips outside or wearing around the house.

How do I care for my slippers?

To keep your slippers looking their best: brush regularly with a soft brush, spot clean stains immediately with a damp cloth, air dry away from direct heat, and use a suede protector spray for added protection.

What is your return policy?

We offer a 30-day return policy. Items must be unworn, in original condition with all tags and packaging. We provide free return shipping within the EU. See our Returns & Exchanges page for full details.

How long does shipping take?

Shipping within Belgium and Netherlands takes 2-4 business days. Other EU countries take 5-7 business days. Orders are processed within 1-2 business days. Free shipping is available on orders over €50.

Are ByCozi slippers unisex?

Yes! Our slippers feature a unisex design that's perfect for both women and men. Simply choose your size based on our size chart.

Do you offer exchanges?

Absolutely! If you need a different size, we're happy to exchange your slippers. Contact us at ino@bycozi.com to arrange an exchange.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's delivery status.

What payment methods do you accept?

We accept primarily IDEAL and we also accept all major credit cards (Visa, Mastercard, American Express), and other secure payment methods through our checkout.

Still have questions?

We're here to help! Contact us at ino@bycozi.com or visit our Contact page. We typically respond within 24 hours during business days.